Shipping and return policies for darkTunes

Shipping Info

darkmerch.com/info/faq-about-us.html

Return Policy

darkmerch.com/info/faq-about-us.html

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. The shipping costs won't be refund, and you have to pay the shipping costs of the return at your own.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items



To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery



Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved and when we got the products back, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will have to pay the shipping costs of the return.



Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dark-tunes.com



Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



Exchanges (if applicable) and shipping

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@darkmerch.com and send your item to:



DarkMerch
Raphael Beck
2 rue des anémones
68390 Baldersheim
France

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If the products are damaged, you won't be refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Bandcamp Trader Policy: Because darkTunes is registered as a trader, eligible items shipped to the EU and UK have at least a 14-day return policy. More info.